Questions, answered.

Tunai Salon System is a cloud-based salon management software built for small and medium beauty businesses in Malaysia and Singapore. It helps salon owners manage appointments, track customer packages, handle staff commissions, monitor sales reports, and run day-to-day operations — all from one system. Over 7,000 salons, spas, and beauty centres across Malaysia and Singapore use Tunai.

Tunai works for hair salons, beauty salons, nail salons, spas, wellness centres, and any appointment-based beauty or grooming business. Whether you run a single outlet or a small chain, Tunai is built to fit how Malaysian beauty businesses actually operate.

Yes. The Starter plan at RM840/year (roughly RM70/month) is built specifically for small salons and solo operators. You get full access to core features without paying for things you don't need yet. Most one-to-three-person salons start on Starter and upgrade as they grow.

Tunai offers two plans, both billed annually:

No per-transaction fees. No hidden charges. WhatsApp AI is available as a paid add-on.

Pricing verified as of early 2026. Always check provider websites for current rates.

Price isn't the whole story. Tunai integrates directly with the LHDN government API — no middleware — and offers WhatsApp AI automation that most competitors don't have at all.

Yes. You can try Tunai before committing. Contact our team via WhatsApp to get your trial set up — no credit card required.

Yes — and not just partially. Tunai integrates directly with the Malaysian government's LHDN e-Invoice API, which means your invoices are submitted to MyInvois automatically the moment a sale is completed. No third-party middleware, no extra subscriptions, no manual export-import. This matters as Malaysia's e-invoicing mandate progressively covers more businesses through 2025–2026.

Most salon systems in Malaysia either don't support e-Invoice at all, or rely on a third-party service (such as JomeInvoice) to submit on your behalf — which adds cost and an extra point of failure.

Tunai built its LHDN integration directly using the government API. Complete a sale → invoice generated → submitted to MyInvois. Automatic. No extra steps, no extra tools, no extra bill.

Yes. Tunai includes a WhatsApp feature with AI-powered auto-reply and automated follow-up sequences. It covers:

• Auto-reply to customer enquiries — AI responds to common questions instantly, even outside business hours
• Appointment reminders — automated messages sent before a customer's booking
• Package expiry follow-up — notify customers when their prepaid package is running low or about to expire
• Post-visit follow-up & rebooking — automatically reach out after a visit to encourage the next appointment
• Broadcast & promotional blasts — send promotions or announcements to your customer list

The WhatsApp AI feature is available as a paid add-on to both Starter and Standard plans.

Yes. The AI auto-reply is configured around your salon's services, pricing, and operating hours. When a customer WhatsApps asking about availability, prices, or packages, the AI responds immediately — so no enquiry goes unanswered, even at 11pm.

The WhatsApp AI and automation feature is a paid add-on available on both Starter and Standard plans. Contact our team for current add-on pricing.

Yes. Tracking customer packages, prepaid balances, and redemption history is one of Tunai's core features. Staff can see a customer's remaining package balance at checkout instantly — no manual record-keeping, no visit cards to lose.

Yes. Tunai automatically calculates staff commissions based on services rendered and products sold. Commission reports are available in real time — no manual reconciliation at month-end.

Yes. Tunai includes an online booking feature so customers can schedule appointments anytime — without calling the salon. Bookings sync directly to your schedule.

Yes. Tunai is cloud-based and runs on any device with a browser — phone, tablet, or desktop. No specific hardware purchase required.

Most salons are up and running within a day. Setup involves entering your services, staff details, and pricing — our onboarding team guides you through it. If you're migrating from another system, we can assist with data transfer.

Tunai provides customer support in Bahasa Malaysia, English, and Chinese — because not every salon owner is comfortable in English only. Support is via WhatsApp, which means you get a real person, not a ticket queue.

Your data belongs to you. You can export your customer records, transaction history, and reports at any time. We don't hold your data hostage.

For SMB salons in Malaysia, the main options are:

• Tunai Salon System — 7,000+ users, direct LHDN API, WhatsApp AI, RM840–RM1,300/year. Best overall for Malaysian SMBs.
• EbTeq — competitive pricing (from RM628/year), e-Invoice via third-party, WhatsApp support only
• BookIt — newer, appointment-focused, POS is a paid add-on
• Aoikumo — mid-market, ISO 27001 certified, higher price point
• CCS — built for chains, high setup cost, not SMB-friendly

Tunai sits in the sweet spot: full-featured, locally built, LHDN-compliant, and priced for the Malaysian SMB market.

Fresha and SimplyBook are global platforms not built for Malaysia. They lack direct LHDN e-Invoice compliance, local payment integrations, and multi-language support in Bahasa Malaysia and Chinese. Tunai is built by a Malaysian team — MyInvois-compliant out of the box, WhatsApp-native, and designed around how local salons actually operate.